Patient FAQ for COVID-19

Is it safe to schedule a regular appointment?

• Yes! We are following all CDC and American Optometric Association (AOA) guidelines.

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Why am I scheduled with a doctor that isn’t my regular doctor?

• We are spacing out appointments to honor social distancing measures, and will be scheduling one doctor a day to be working in the building.  The doctor scheduled on the day of your appointment may not be your regular doctor, but we can ensure they will provide the ultimate care for you during this visit. 

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What if I don’t have a mask?  

•  We understand how difficult it is to locate masks at this time.  We would be appreciative if you would find some form of facial covering, even a bandanna or home made mask, to protect our staff and other patients as much as possible.

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What precautions are you taking to stop the spread of COVID-19?

• We have several precautions in place to ensure the safety of our team and our patients, again as recommended by the CDC and AOA.  Our team will be wearing masks and we are requiring all patients to wear facial covering. We are limiting the number of people inside the building at one time, and asking that all patients come alone or bring one other person if necessary.  We are spacing out our appointments to allow time to thoroughly disinfect all surfaces and equipment in between each patient so we can ensure a sanitary environment for the next patient. 

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Why can't I bring someone with me?

• Due to the extreme limitation on the amount of people we can have in the office at one time, we are forced to restrict those in the store to staff and patients only.  Exceptions are made for children, special needs individuals, and elderly in need of assistance.  In those cases we are asking for only 1 additional person.

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Should I be wearing contact lenses during this time?

• Yes, it is okay to wear contacts. One of the main concerns around preventing COVID-19 is the amount of times you touch your eyes and face – If you handle your lenses properly, it’s not as much of an issue. That means you should wash your hands thoroughly before putting your contacts in and properly disinfecting your contacts with a multi-purpose solution, not saline. It also means disposing of your contact lenses according to your doctor’s instructions. If you become sick, we do recommend you discontinue contact lens wear, whether it is the flu, COVID-19, eye infection, or the common cold as a good eye health practice.

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Can I try on frames at this time?

• Of course!  In addition to cleaning each frame after it is tried on, we are continually cleaning all frames and surfaces with disinfectant to maintain the highest level of cleanliness.  We also provide additional hand sanitizer for customer use.

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Can I still get my new frames fitted when picking them up?

• Yes!  We are able to do adjustments to new and existing frames. In the event that we meet maximum capacity, we may request you wait outside or in your car until space becomes available. Feel free to call if you have questions or want to make an appointment to see one of our opticians.

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We understand some of these changes may be difficult or uncomfortable. However, we believe that following the guidelines set forth by the CDC and the American Optometric Association is important to the health and safety of our families and yours. We appreciate your understanding and cooperation. 

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